Data Deletion Request

Data Deletion Request

This page explains how to request deletion of the data collected by Tapong (Google Play package com.pizzle.tapong), published by Playense.

Tapong does not have user accounts. There is no sign-up, no login, and we never collect your name, email address, phone number, contacts, photos, or precise location. Because there is no account to close, this page covers deletion of the device-linked data our analytics and advertising partners collect.

What data is collected

  • Advertising identifier (Google Advertising ID / Apple IDFA) and basic device identifiers, used to serve and measure ads.
  • Device and app information — device model, operating system version, language, country, and app version.
  • Gameplay and app-activity events — for example levels started and completed, session length, and in-game purchases made, used to fix bugs and balance the game.
  • Purchase records for in-app purchases. Payment is handled entirely by Google Play or the Apple App Store; we never see or store your card details.

This data is processed on our behalf by GameAnalytics, Unity, Unity LevelPlay (ironSource), Google AdMob, and Meta (Facebook) SDKs.

How to request deletion

Email support@playense.com with the subject line “Data Deletion Request – Tapong”.

So that we can locate your data, please include your advertising identifier:

  • Android: Settings → Google → All services → Ads → Your Advertising ID
  • iOS: iOS does not display your IDFA. Instead, tell us your device model and roughly when you installed the game.

You do not need to have the game installed, and you do not need an account, to make a request. We will not ask you for any additional personal information in order to process it.

What happens next

  • We acknowledge your request within 7 days.
  • We instruct each analytics and advertising provider listed above to delete the data associated with your identifier, and we complete the process within 30 days.
  • We confirm by email once deletion is complete, then delete the correspondence itself.

What we keep, and why

  • In-app purchase and transaction records — retained for 7 years to meet tax, accounting, refund, and fraud-prevention obligations. We cannot delete these on request. Records held by Google Play or Apple are governed by their own policies.
  • Aggregated and anonymised statistics — retained indefinitely. These contain no identifier and cannot be linked back to you or your device.

Deleting data yourself

  • Uninstalling the game removes all data stored locally on your device, including your progress and coins. This cannot be undone and progress cannot be restored.
  • Resetting or deleting your advertising ID (Android: Settings → Google → All services → Ads) breaks the link between your device and any future advertising data.

Contact

Playense — support@playense.com
See also our Privacy Policy and Terms of Service.

Last updated: 31 July 2026